Create, Edit And Manage 'Case Type' In Service Request

1. Click on the ‘Settings’ icon on the right side of your screen, adjacent to your profile picture.
2. From the left menu, click ‘Service Activities’
3. Now, click on ‘Service Requests’ from the middle section and then click on ‘Case’ from the left menu
4. Click on ‘Add New’ from the top right and fill the case title you would like to use
5. Once done, click on ‘Add’ from the top right

A new case category has been created and will be available for selection when creating a new service request.