How To Receive Support Requests Via Dedicated Support Email On Channel Requests

Setting up and linking an email account to collect service requests via ‘dedicated support email’ is a straightforward process. Once you've completed this, you'll begin receiving all the requests sent to that email in the ‘Portal Request/Channel Request’ section under the main ‘Service’ menu. These requests may vary in nature, so it's important to screen them. For those that are service requests, you can easily convert them. 

The end process may look like-

1. Go to ‘Services’ from the main menu and then click on ‘Portal Request/Channel Request’
2. Review these requests and open the one that fits the ‘Service Request’ criteria
3. Now, at the top left, near the request ID/number, click on the status drop-down
4. Select ‘Convert to Service Request’ to change the status
5. Once done, this request will be converted to a service request and will be accessible from the ‘Service Request’ section. To access it, go to ‘Service Request’ from ‘Services’ in the main menu