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Create, Edit, Manage Failure Types And Categories In Knowledgebase

  1. Click on the ‘Settings’ icon on the right side of your screen, adjacent to your profile picture.
  2. Now, click on ‘Service Activities’ from the left menu
  3. Then click on ‘Knowledgebase’ from the middle section and click ‘Failure Types’ from the left menu
  4. Click ‘Add New’ from the middle section 
  5. Once filled, click ‘Add’ from the top right corner